Purpose of the Role
As part of the Infrastructure Ops Team, you will be responsible for providing technical support and assistance both to clients, end-users and employees of the company. As a Support Engineer, you will ensure high-quality implementation and support of all workstation software/hardware and cloud environments.
Duties and Responsibilities
- Keep in touch with the end client, colleagues and 3rd party vendors – such as MS-support teams, and others in order to understand and satisfy the requirements of the project
- Administer and control user access, manage and oversee the new users to be added to the systems
- Ensure the proper functioning of the information systems of the company and its end clients
- Participate and assist in all stages of development
- Create documentation and various types of reports such as weekly and incidents for the team and clients
- React adequately and timely to issues that may occur in the systems of the end client, in accordance with the approved procedures
- Reproduce issues to get a better understanding and resolution
Required Experience & Knowledge
- Experience as a Technical Support Specialist
- Advanced knowledge of TCP/IP fundamentals
- Knowledge of standard tools used in Linux and Windows system administration
- Experience with Active Directory and Microsoft Office 365 (exchange online, Teams, OneDrive and SharePoint)
- Basic IT security knowledge
- Good troubleshooting Windows desktop related issues remotely
Advantage
- Cloud Server experience is considered an advantage
Skills and Attributes
- Experience with activities for business-critical systems
- Strong problem solving and debugging skills
- Understand and accept the corporate business process flow
- Excellent teamwork skills
Required Education & Qualifications
- Fluent English both verbal and written
- Any IT certification would be considered a plus
- Experience in configuring ticketing systems would be considered a plus (Jira, Zendesk, HALO)
Note: This position is part of the 24×7 support team.
